Privacy Policy

Last Updated: December 2, 2025

Introduction

At FairAppeal, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our property tax appeal services.

We understand that you're entrusting us with sensitive property and financial information, and we take that responsibility seriously. This policy outlines our practices in clear, straightforward language.

Information We Collect

To provide our property tax appeal services effectively, we collect the following types of information:

Property Information

Property address and parcel number (APN)
Property characteristics and details (we analyze over 200 data points to build your case)
Current tax assessment information
Property valuation data and comparable sales

Personal Information

Name, email address, and phone number
Electronic signature for representation authorization
Payment information for processing success fees
Communication history and preferences

Tax Documents and Records

Property tax assessment notices
Tax bills and payment records
Any documentation you provide to support your appeal

How We Use Your Information

We use your information exclusively to provide and improve our property tax appeal services:

Perform property tax analysis: We analyze over 200 data points to determine if your property is over-assessed and build a compelling case for appeal
File and manage appeals: We submit formal appeals to your county tax assessor and handle all necessary paperwork on your behalf
Represent your interests: We negotiate with tax authorities to achieve the best possible outcome for your appeal
Process payments: We calculate and collect our success fee (25% of your first year's tax savings) only when we successfully reduce your taxes
Communicate updates: We keep you informed about the status of your appeal and any actions required
Improve our services: We analyze aggregate data to enhance our appeal strategies and success rates

Information Sharing and Disclosure

We are selective and transparent about how we share your information:

We Never Sell Your Data

We never share or sell your personal information to third parties for marketing purposes. Your privacy is not for sale.

When We Share Information

County tax assessors: We submit your property information and supporting documentation to county tax authorities as part of the formal appeal process
Service providers: We work with trusted third-party vendors who help us operate our service (such as payment processors, data analytics providers, and cloud hosting services). These providers are bound by strict confidentiality agreements
Legal requirements: We may disclose information if required by law, subpoena, or other legal process

Data Security

Protecting your information is our top priority. We implement enterprise-level security measures to safeguard your data:

Enterprise-Level Protection

All data is encrypted both in transit and at rest using industry-standard encryption protocols. We maintain strict access controls and conduct regular security audits.

Encryption: All sensitive data is encrypted using industry-standard protocols (TLS/SSL for data in transit, AES-256 for data at rest)
Access controls: Only authorized personnel have access to your information, and access is limited to what's necessary to provide our services
Secure infrastructure: We use secure cloud hosting with regular backups and disaster recovery procedures
Regular audits: We conduct ongoing security assessments and updates to protect against emerging threats
Employee training: Our team is trained on data privacy best practices and security protocols

Your Rights

You have control over your personal information. You have the right to:

Access your data: Request a copy of the personal information we hold about you
Correct inaccuracies: Request corrections to any inaccurate or incomplete information
Delete your data: Request deletion of your personal information, subject to legal and contractual obligations (we may need to retain certain records for completed appeals)
Opt-out of communications: Unsubscribe from marketing emails at any time (you'll still receive essential service-related communications)
Data portability: Request a copy of your data in a structured, commonly used format

To exercise any of these rights, please contact us at hello@fairappeal.com. We will respond to your request within 30 days.

Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our website:

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality like security, authentication, and session management.

Analytics and Performance

We use analytics tools to understand how visitors interact with our website. This helps us improve our service and user experience. This data is aggregated and anonymized.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make significant changes, we will notify you by email (to the address associated with your account) or by posting a prominent notice on our website. We encourage you to review this policy periodically.

The "Last Updated" date at the top of this policy indicates when it was most recently revised. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please don't hesitate to reach out:

Get in Touch

We're here to answer your privacy questions and address any concerns.

Email: hello@fairappeal.com

We take your privacy seriously and will respond to all inquiries promptly. Thank you for trusting FairAppeal with your property tax appeal.